DO NOT BUY FROM THIS BUSINESS
I placed two orders with Jade Mackenzie in early Feb. after seeing a post on FB claiming the skirts were in stock and ready to ship. Her website also states a 3–15 day shipping policy. That timeline came& went with no updates. When I reached out, I was given vague excuses like "next week" or "waiting for shipments."
For almost 3 months, I stayed extremely patient. I was told only one color was out of stock, so I chose a replacement, supposedly in stock, but again heard nothing. I sent multiple emails asking for updates & received more excuses. April 14, I finally received tracking for one order, but the status stayed "label created" for nearly 2 weeks. I kept emailing about my second order, only to get the same vague promises.
April 26, I finally received a package, but it was the WRONG color, with a note saying they had substituted it without asking me. That was the final straw. I sent an email laying out the timeline & stated that if the final four skirts weren’t actively shipped by April 29, I would take further action (filing fraud charges, reporting to the BBB & Texas AG, posting public reviews). I made it clear I wasn’t threatening — just informing them of my next steps after months of patience.
Shortly after, I received a reply stating " A full refund for not shipped orders will be processed. We are not sure what all was said in your email it was WAY too long to read but we’ve decided to go ahead and refund you."
Rather than addressing any of my points, she sent a flippant, rude response, which matches what many others report in reviews and complaints against this business. No apology, no professionalism.
While I did eventually receive a refund, it was never handled appropriately. I had foolishly given her another chance after seeing her public apology video (since deleted), even though her long history of complaints is easy to find.
I share this not to tear anyone down, but to warn others. Please be cautious if you're considering placing an order with her.