***READ FOR HONEST REVIEW***
***IF YOU WANT AN HONEST REVIEW, READ THIS***
*i have video and pictures for proof*
This experience was in turkey, the london branch is non existent.
I am writing this review to warn everyone about the nightmare I experienced with Medaway. I was scheduled for rhinoplasty, but from the very beginning, it was clear that this company is completely unprofessional, unethical, and dangerous. As a minor who is 16, I put my trust in Medaway, but they failed me in every way imaginable.
When we first arrived, we were introduced to a man named Sefa Altug. Right away, I noticed that Sefa did not measure my weight or height, even though I was scheduled to undergo general anesthesia. This is an extremely dangerous oversight since the dosage of anesthesia needs to be carefully calculated based on a patient's weight and height. Administering too much anesthesia can be fatal, yet Sefa seemed completely unconcerned. This lack of basic medical protocol was not only alarming but also incredibly reckless, putting my life at risk from the very start.
To make matters worse, Sefa left us stranded in the hospital room when his shift ended. He simply walked out, showing a complete lack of responsibility or concern for my care. This is not how a legitimate medical practice operates. It became obvious that Medaway is not a proper business, but rather a chaotic operation where staff members switch roles at will and leave patients unattended without a second thought.
The facility itself was another red flag. Instead of a proper clinic or hospital, I was taken to a rented floor in an unestablished building that Medaway had hastily arranged for my procedure. There was no official office or medical setting—just a makeshift space that felt unsafe and completely unprofessional. This only added to the mounting fear and anxiety I felt about my upcoming surgery.
The staff, too, were shockingly unqualified and unprofessional. A woman named Seda Ozoglu was particularly troubling. Before I even signed the consent forms, Seda failed to go through them with me. The forms detailed horrifying potential side effects, including the risk of lifelong respiratory problems, but Seda offered no reassurance or explanation. Instead, she seemed more interested in getting the paperwork signed as quickly as possible, without ensuring I understood the risks. This disregard for patient care and informed consent is completely unacceptable and frankly dangerous. She also shouted at my father when he calmly questioned her.
The night before my surgery, at around 11 p.m., Seda and several of her colleagues were shouting loudly in the facility. This was deeply disturbing, especially as I was scheduled for major surgery the next morning. To add to this chaos, it was clear that many staff members were not qualified doctors and were just randomly switching roles, which left us feeling incredibly uneasy and unsafe.
When my father tried to take me outside for some fresh air to calm down, the staff became aggressive and tried to force us to stay inside. We have video footage of this incident, which shows just how intimidating and coercive they were. Their behavior was hostile and threatening, making it clear that they were more interested in controlling us than caring for me as a patient.
After we decided to leave due to the appalling conditions and aggressive behavior, the staff became verbally violent, shouting at us as we tried to leave. This was not just unprofessional but outright frightening. To make matters worse, they attempted to scam us further by demanding additional payment for a night at a hotel that was already included in our package. We have invoice proof that clearly shows this was part of the agreed-upon deal, yet they still tried to extort more money from us. This level of dishonesty and greed is absolutely unacceptable.
Furthermore, despite all of this chaos and the fact that I never even met the surgeon who was supposed to perform my surgery, Medaway has refused to refund our £300 deposit. They have shown no willingness to address our concerns or compensate us for the nightmare they put us through.
Adding to the deception, the supposed London branch they advertise is non-existent. Medaway operates under a thin veneer of legitimacy that quickly falls apart under any scrutiny. This is not a professional or ethical medical practice—it's a dangerous scam.
In conclusion, my experience with Medaway was beyond horrific. They demonstrated a complete lack of professionalism, care, and concern for patient safety. We have video footage and invoices to prove every detail of this review, and I strongly urge anyone considering surgery with Medaway to stay far, far away. This company is dangerous, unethical, and untrustworthy. Do not risk your health or your life—avoid Medaway at all costs.
