disregarded
I’m not the type to write a review, if anything not a good one but I’ve came here a few times now, previously being happy but now with a similar dress to the last, I explained what I wanted, but what I wanted done differently to the last dress and I wasn’t listened to, it’s okay if it’s too big but when it’s too small you just know nothing can be done about it, I said a few times I didn't want it tight around the belly and just the waist, as it was tight at the top and loose on the bottom half. He just said yes yes yes and I just knew it wasn’t going to be done, I felt really beautiful in this dress and I just don’t anymore. to listen to what we want done with our clothes is literally the basis of the job. I gave an opportunity to resolve but they haven’t responded, 2 $350 dresses to waste because they didn't listen.
Risposta da Golden Threads
2024.12.19
Hi Taylor, we apologize for your experience and understand your frustration. Listening to our customers is crucial. Please contact our customer service in Dubai to see how we can help resolve this for you. Your satisfaction is important to us, and we hope to restore your confidence in our tailoring services.