Thoroughly disatisfied. Avoid Schumacher Cargo! The initial contact with Daniel Cassidy was very pleasant, and we completed a virtual walkthrough of our entire house that covered every room, closet, cupboard, and drawer. Despite this, the movers arrived without the appropriate packing materials, and their packing strategy proved incoherent, as we later discovered. For example, they meticulously wrapped a box of tissues (!) and other random items in craft paper, yet stacked several paintings together in a box with no protective padding whatsoever. After many weeks of delay​ with little to no communication from the French team, our belongings finally arrived at our new home​ ten weeks​ after leaving our house (the estimate we were given was four to six weeks). Furniture was scratched or damaged, lamps were broken, and although the moving-in team unpacked most of our items, they were unable to locate the hardware​ (packed but not labeled by the movers) needed to reassemble our desk​ and bed—so they simply left​ contrary to provisions in the contract. When we contacted Schumacher Cargo to report that they had not fulfilled their contract, they stopped responding entirely. We have not heard from them since. Needless to say, we never received a customer satisfaction survey either.
Date de l'expérience: 11 November, 2025