lack of pick and pack process and poor customer care
Incorrect items sent. Explanation 'the items I ordered are out of stock'. Now I have to organise a return of items I never ordered.
Why not email the customer to say they are out of stock? Why have them on the website to order in the first place?
Feels like a very dubious business. Take your money, send you incorrect items.
I expected an apology, none given.
What they sent me wasn't even the same but a different brand.
Awaiting my returns information. It better be prepaid, I should be paid for spending time to send them back!
Do not order from them.
Data experienței: 18 December, 2025
Data experienței: 18 December, 2025
Răspuns de la Welzo
2025.12.18
Dear Rachel,
We are truly sorry for your experience and the inconvenience caused. Please contact our customer service team so we can resolve this matter promptly and assist with your return process. Your feedback is taken seriously.
Healthy wishes,
Anna Spiegel
Welzo.com
Welzo Reviews Team
We are truly sorry for your experience and the inconvenience caused. Please contact our customer service team so we can resolve this matter promptly and assist with your return process. Your feedback is taken seriously.
Healthy wishes,
Anna Spiegel
Welzo.com
Welzo Reviews Team