Poor quality service It seems like the employees are only motivated by Medaway to make the sale, but not to provide good quality service for the actual procedure and after-care is non-existent. During the sales process medaway was super strong in their communication which is why I chose them but as soon as I confirmed and booked my flight the quality of their service dropped significantly. The scheduling of all steps of the procedure kept changing and when I asked for an updated schedule they were unresponsive. Pickups kept changing last minute. I went without food or water for nearly 24 hours while waiting for my surgery. After the surgery I was left in the hospital room for many hours. The room was 32 degrees celcius and I was bleeding through my bandages but there was no call button to get the nurse. After hospital discharge they forgot to tell the hotel nurse about me so I was bleeding through bandages again waiting. I asked before surgery if there were any extra charges or supplements I should be aware of and they said no, but then after the surgery it turns out there were extra charges. The post-op check with the doctor was a day earlier than scheduled with only one hour warning and no other information. Now, 7 weeks post-op, I am trying to get a copy of my medical dossier (since i had an allergic reaction to something from the surgery) and support since I am having breathing problems but they are unresponsive. Very much would not recommend Medaway and suggest to make sure whatever provider you use has a strong after-care program. You have to pay in full prior to the procedure so there seems to be very little incentive to provide good quality care.

Date of experience: 16 April, 2025