WORST CUSTOMER SERVICE! This has been one of the most frustrating service experiences I’ve ever had. I called this company about an issue with my microwave. They quoted me for a built-in microwave service and sent someone over — and the person they sent was completely unqualified. He didn’t even know how to take the microwave off the wall. He never turned the microwave on to see what the problem was, and I literally had to help him find the screws to open it. After all that, he just left — without even testing the appliance once! I then had to spend hours on hold trying to reach someone who actually understood what was going on. When I finally did, they told me I’d be charged for the visit — for what exactly? A “diagnosis” that never happened? If you’re going to charge people, at least do something first. After arguing with a manager, he said to remove the microwave myself and he’d send someone else. I ended up paying $50 to another person to remove it, called the company again, and asked them to please send a competent technician — not the same guy. And guess what? They said I’d have to pay another $150 plus tax($170), on top of the $150 for the “diagnosis” that never happened! Now imagine this is the service provider recommended by Whirlpool Canada — and if I want a different technician, I’m expected to pay double, totaling about $340 just for a diagnosis that will hopefully happen this time! How does that make any sense when a brand-new microwave costs around $400–$500? It’s ridiculous. Now I’m stuck with the same technician, otherwise that $170 goes to waste! And I can already see where this is heading — by the time a part is replaced, I’ll probably be out another $400–$500. I really wish I had read the reviews before calling this company in the first place. For a company associated with Whirlpool, I honestly expected far better treatment and accountability. And if you ever need to file a complaint, good luck — it feels impossible to reach anyone who takes responsibility. Unless you enjoy paying for nothing and wasting your time, stay away from this company and WHIRLPOOL! Believe me, you'll regret it. If I could give zero stars, I absolutely would.

Datum der Erfahrung: 28 October, 2025