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Awful customer service
Avoid this company. Cancelled reservation as they said I was late, even though I showed up at exact time of booking. They said they monitored the fligt and since it was over 1 hour since flight landed they automatically cancelled the reservation. Even though I was there exactly at the booking time. They did not offer to rebook. It was clear they had no interest in helping and did not like the fact I booked though a third party service. Left me stranded on Horst day of holiday with 2 kids under 6. Very rude and inconsiderate.
The terms and conditions say you must be there at time of booking, doest not say that they based this on flight should you choose to provide it. Not possible to go through passport control collect bags, and walk all they way to there office -15 min away, within 1 hour during peak holiday season. Recommend to avoid and go with a legit company.
Date of experience: 23 August, 2026
Date of experience: 23 August, 2026