My roof never leaked until Southern RNR installed one on my house. New roof installed in 2021. Within the first year it leaked significantly in two places. Caleb and another crew member responded fairly quickly and ‘repaired’ it. Within a year it leaked again, significantly, in one of the repaired places. This time I received no response after several messages were left with their office. After several weeks I drove to their office in person. The owner at the time, Jeremy Eubank, immediately prioritized my situation and came to my house personally the next day. He and another tech ‘repaired’ the roof again. He encouraged me to call him personally if there was ever another issue. He also apologized for the lack of response of his office. Fast forward two years later and the roof is leaking again in the same place. I began calling in June of this year and finally had Eric call me back after leaving specific details with their call center about my frustrations. Long story short, I was slow played for 3.5 months. I was told Eric or “Mike in operations’ would call me to set up a time to come out. When nothing happened, I would continue to call and leave messages. Eventually I would get a return call but it became ‘wash, rinse and repeat’. A tech, Mike (Sciandra?), finally came to my house and made an evaluation. He also said ‘My boss says we’re definitely going to take care of this’. He said he’d be out the next week. I gave him specific days/weeks that would work for me as we had an out of town trip planned in the near future. Then it became crickets for several weeks. I eventually went down to their office on Dickerson Rd and spoke with a tech (the office was a ghost town). He assured me I’d get some follow up. The only thing I got with my follow up was that my roof “is out of warranty” now. Again, I never had a leaky roof or ceiling damage until Southern put a roof on my house. Don’t waste your time with this company.

Datum der Erfahrung: 19 November, 2025