Cider is a scam and customer service is horrible
This company is a scam! I ordered items for several work trips. They sent the first half of an order via usps and I had no problems receiving the item. They then shipped the other half via and SCAM delivery company called UniUni who literally takes weeks to deliver, does not answer calls or emails, nor respond to tickets. You can’t get in touch with them and they barely provide tracking updates. They give you a week timeframe and say that your package will be delivered at some point. The updates on the website don’t move past your item being stuck in some warehouse. (Check their reviews on Trustpilot if you don’t believe me) because of this, I ordered my second batch of items for a work trip and expedited them at checkout. I made it a point to ensure they were expedited as I fly out of the country for work. The next thing I know, I get an email saying they are once more sending my items using UniUni and shipping is standard. They literally changed my shipping preference without my consent. I immediately contacted cider to cancel my order or change the delivery service, and even screenshotted proof that nothing had been shipped yet and my payment was still pending. They basically stalled for 2 days until the items were sent then told me there was nothing they could do. I have been filing complaints and trying to get them to assist and they literally keep telling me I have to wait and hope the packages get here. I’m disgusted and I will not be ordering from this company again. I leave for my first work trip tomorrow now I have nothing to wear. All because they want to use an unreliable delivery company to try and cut costs.