Ongoing Fake Leads, Improper Charges, and Formal Refund Demand Hello Thumbtack Support Team, We are writing to formally escalate an ongoing and unresolved issue that has severely impacted our business for over four months. Since advertising on Thumbtack, we have consistently received a high volume of leads that are clearly fake. These leads include non-existent customer names, invalid or unreachable phone numbers, vague or generic appliance issues, and situations that never occurred. Despite repeated efforts to contact these “customers,” none have been legitimate. Each of these fake leads has resulted in charges ranging from $18.00 to $18.58 per lead. Collectively, this has caused significant and ongoing financial loss to our business. We have followed your instructed process multiple times by submitting reports and requesting refunds. However, these requests are repeatedly denied through automated responses, without meaningful investigation or resolution. At this point, continuing to submit individual refund requests is no longer reasonable or effective. We are confident these are fraudulent leads, not customer errors. The pattern is consistent, ongoing, and began shortly after activating our advertising. We are requesting the following: A thorough review of our account and lead history Refunds for the documented fake leads listed below Immediate action to prevent continued fraudulent leads from being sent to our account A direct response from a support representative (not an automated reply)
अनुभव की तिथि: 30 December, 2025