Excellent service start to finish I recently purchased a Titan Eclipse-800 hot tub from Wild Water Spas and couldn’t be happier with the entire experience. From my first inquiry, Sam was incredibly responsive and helpful. I had concerns about access through a narrow gate, and rather than just giving me a hard “no,” Sam worked with me to understand the measurements and explore solutions. Throughout the process, he was patient with my questions and proactive about keeping me informed—even reminding me about deals ending and helping me secure the best price. The pre-delivery planning was thorough. Sam requested videos of the delivery route to ensure everything would go smoothly, which showed great attention to detail. On delivery day, communication was clear with payment instructions and a reliable ETA. The installation team arrived on time, and Jamie (the installer) took time to share helpful maintenance tips. What really impressed me was the after-sales support. When I asked about chemical maintenance schedules, Sam promptly sent over a comprehensive guide with all the essential information clearly laid out. The whole experience felt professional yet personal. Sam and the team genuinely cared about making sure everything was right. If you’re looking for a hot tub company that provides great products backed by excellent customer service, I highly recommend Wild Water Spas.

Date of experience: 05 November, 2025