VivaAerobus staff kicked a minor off the flight and said that all the seats were already taken! This has been the worst experience with the airline VivaAerobus. My son was supposed to fly from Havana to Cancun, but his flight was canceled due to Hurricane Helena. They rescheduled his for an early morning flight today, but when he arrived at Havana airport three hours before the flight, they simply did not check my son in. Despite having a ticket and an assigned seat, VivaAerobus staff kicked a minor off the flight and said that all the seats were already taken! They offered him a later flight with an overnight layover of more than 10 hours in Mexico City! Can you even imagine how a minor is supposed to handle such a flight alone? I am determined to file complaints with all possible authorities and media to prevent this situation from happening again! How could they give a child’s seat to someone else?!
Date de l'expérience: 26 September, 2024