Misleading cost estimates The booking process was misleading. I provided all necessary details, including information regarding stairs and furniture, but the final cost ended up being double the phone estimate without any prior warning. As a senior on a fixed income, this unexpected expense during my move was incredibly stressful and disappointing—especially since this was for a donation. While the pickup team was friendly and professional, this lack of transparency made for a very upsetting experience.

Date de l'expérience: 15 December, 2025