Dishonest, Hidden Fees, and a Completely Disrespectful Experience The absolute biggest scammers. My husband and I used Schumacher to move from Miami to Germany, and it was by far the worst decision we made during our relocation. At first, Naomi was friendly and seemed upfront about costs and logistics. But the moment we signed the contract, everything changed. Communication became vague, key decisions were made without our input, and every time we asked for clarity, whether on final square footage, marine insurance, or extra charges, we were brushed off with generic responses like, “this is the better option” or “building deliveries aren’t usually more than 2 floors.” We were then hit with multiple surprise charges, including one related to the floor level of our new building. But when our items were picked up in Miami, the movers had no issue collecting boxes from our 4th-floor apartment. So this sudden change in what’s considered “included” felt like nothing more than a convenient excuse to tack on more fees. We tried to be understanding, but at this point, it honestly felt like a scam. We kept asking for honesty and transparency and got neither. My husband was never told about these “additional” costs during the initial call. It felt like the bare minimum was shared upfront just to close the sale, with the rest withheld until we had no choice. Schumacher also knew our destination well in advance, and yet didn’t flag any of these supposed delivery limitations when we gave them our updated address. That kind of oversight (or intentional withholding) shows a clear lack of professionalism and accountability. To top it off, several of our boxes arrived in disgusting condition, and five items were broken damage so bad, it didn’t even feel worth filing a claim. That’s how little faith we had in the process by the end. We’ve since gone back and read the reviews and now, sadly, everything makes sense. We put our trust, belongings, and money in a company that clearly doesn’t value integrity, customer service, or basic respect. Avoid Schumacher at all costs. This experience was not only expensive but emotionally draining and we wouldn’t wish it on anyone.
Data da experiência: 25 September, 2025