This company has poor communication
Surprised by their reviews because I had a horrible experience. Total waste of time. They did great at the pool cleaning part but where they lack is service and repair work so hopefully nothing goes wrong with the pool. Was informed 8/14 that my pool was looking cloudy and the sand filter wasn't working great. I told them I had noticed that with all the dust storms rolling through. I was left with the impression that they were going to talk with their repair tech on next steps of swapping sand. Weeks go by and no further communication regarding this until I reached back out. Was then advised by Matt that they could have this done the week of 8/31 which I approved to proceed because I wanted it looking good for labor day weekend. Fast forward to end of the week on 9/4 and nothing done. They did show up to clean the pool so I went outside to ask status and was told Tuesday 9/8. I was still patient at this point and was like yeah Tuesday 9/8 is fine given the labor day weekend. I was already waiting 4 weeks at this point so not like I had a choice. Thursday 9/10 and nobody showed up this week, called or emailed. Poor communication. What is surprising is that I am a newer customer as well so they so busy with clients it doesn't hurt to lose them. A lot of other pool companies in the valley and this is one I would never recommend to anyone. All I wanted was a pool company that could clean my pool weekly, bill me for services as needed to keep my pool looking good. Apparently to much to ask for and they don't need my $. Will keep looking until I find the right pool company.
Date of experience: 11 September, 2026
Date of experience: 11 September, 2026
Reply from Risi Brothers Pools
2026.09.11
Amy, we're sorry for your experience and frustration. Your feedback is important, and we’d like to resolve this. Please contact our customer service team so we can address your concerns and improve our communication moving forward.