Believe the bad reviews
The bad reviews are accurate. These guys are border line scammers. I had a stove that needed a new oven fan. It was a $125 part, its pretty straight forward and I told them that when I initially called. I even provided the parts number to the fan replacement, just in case they can get one. Two guys show up in separate cars, come in with a tool box I had when I was 10 years old. Both guys barely spoke fluent English. One guy wore crocs. I knew right away I was in trouble. The crocs guy was standing over the stove for a few minutes and was pushing all the buttons and turning the knobs. I walked over to see what he was doing and he asked me if I can turn the stove on for him. I turned the stove on, we see the flame coming out the wrong way from the vent and the fan clearly not working. He closed the door and started to look for the label with the model number, he couldnt find it, so I had to tell him where it was. These guys had no clue what to do. Crocs guy was working up a quote on his phone, gave me a reasonably high price and said it will be a few days before they can get the part and come to repair. Meanwhile I had ZERO faith this was going to get fixed by them but yet I was held captive to pay the assessment fee. It was $89 dollars and their website says you get $20 off. BUT.....their quote to repair was just about $250, not including the part. So either pay the $69, and they leave, or I take the risk and have them repair it and not lose that money, even though they had no clue what to do. Next day I get a phone call telling me they cant get the part because it was back ordered and would be days possibly and they offered a full refund for half the cost I had to pay upfront. This just confirmed they where in over their heads and were not going to be able to fix this, which I knew. I had another company come out, they took the stove apart, made sure it was the fan, ordered a new one and came back the next day to fix it. It wasnt back ordered at all. Meanwhile I am still waiting on getting my credit back. So why label them as border line scammers? If you send two people out and they have no clue what to do, you are at the mercy of the assessment fee, knowing they have no clue and you are now faced with a huge risk of them actually attempting to fix it, only to make things worse potentially. So as bare minimum, they walk with their fee.
अनुभव की तिथि: 21 September, 2026
अनुभव की तिथि: 21 September, 2026