Disappointing Experience My experience has been disappointing. I feel I was ripped off by the way customer service handled my issue. When I signed up, I clearly requested leads only in these categories: kitchen renovations, bathroom renovations, and laundry renovations. Despite that, I was also offered a major renovation lead outside the categories I selected. A client then contacted me asking for a second-level patio job. I immediately advised the client that I could not complete the work because I do not hold the licence required for that category of work. I then contacted customer service and explained the situation. I requested a credit for the lead I had been charged for, as the job was outside my licensed trade category and should not have been sent to me. Customer service refused to provide any credit. Because of this, I closed my account the same day. I normally do not leave negative reviews, and I understand the challenges of supporting small businesses. However, in this case I genuinely feel I was charged unfairly and let down by the service.
体験日: 17 April, 2026