Problem with my dryer I connected with this company through Whirlpool Canada. there was a problem with my dryer, and the problem was making noise when it is started. I talked the secretary and I explain the problem. She said the diagnostic is with tax $165.00 and I asked her if the technician open the dryer and look it inside and diagnostic and she said yes. this part was very fast taking money and booking time. the guys came to my condo and then he started the dryer and of course it makes nose then he the problem is Polly and he said the part is not available and I have to order it and I asked why you are not open dryer and look at inside and he said it is heavy and need two men and he added when I receive the part then I am coming back and your fee total is going to be $220. Pulse the part cost I said I need it as soon as possible and he said I am going to update you. A few day past and I call The Alberta Appliance Pros, and a secretary pick off the phone and she said the part order and as soon as will arrive we will let you know . Then a few day pass and I call back the whirlpool Canada this time and the secretary said your part is order and it is not arrive . I was very frustrated and I wand to cancel the repair . She hold me on the phone for over 40 minutes and in between she check me if I still hold the phone or not . After mor than 1 hours , she give me a case number and she connected to another secretary and this secretary just said you want to cancel the service and I said yes and she said okey then I will send your invoice and I said I want my money back and she said no , we are not refunding you . again, the second secretary connected to third one with surprise this one was nice and she try to find what happened to my order and she said I am sorry your part is not any more making by whirlpool and she said why nobody told you I asked her then I need my money back and she said no. At end she offers me if I buy brand new they give me discount Now I found part myself from store and the store staffed told me the whirlpool not making the poly, but they make another one that fit with your dryer and I said If it is not fit the can return it and said yes. Now I will try to find another repair company to come and fix the dryer and paid on top of waste my time and my money with Alberta Appliance Pros for the job this guy did do it. The reason I post this that I want to help people to have some idea about this company and not fall in the terrible situation
Datum der Erfahrung: 04 June, 2026