SCAM ALERT: Avoid SmartBuyGlasses and Aramex Malaysia Do not even think about buying from SmartBuyGlasses (Motion Global Limited). My order was never delivered, and I strongly suspect they are partnering with Aramex Malaysia to scam customers. Below is the exact timeline and breakdown of this nightmare experience. The Timeline of Events May 19: Placed an order shipped from Hong Kong totaling USD $207. May 25: Shipment arrived at Aramex Malaysia. May 25–27: Aramex sent daily automated notices stating, "We will deliver today." No delivery ever occurred. May 28: Aramex updated the tracking status claiming they "could not gain access to the building." This is an outright lie. The delivery address is a hotel with 24/7 reception, security, and a designated delivery area. May 28–Present: Tracking history completely froze. No further updates have been made. SmartBuyGlasses: Non-Existent Customer Support Disjointed Responses: Every email is answered by a different agent who clearly has not read the case history. AI Boilerplate: Not sure if there are humans behind, but they repeatedly send robotic, generic templates asking for patience. Retaliatory Recall: When I demanded a refund due to the non-delivery, SmartBuyGlasses abruptly triggered a recall to return the item to Hong Kong. But I repeatedly stated via email that my preference was to have the order delivered. However, despite multiple assurances from customer support, no delivery ever took place Since then, they have done nothing to return my money. Their complete lack of resolution has forced me to open an official dispute case against them in PayPal to claw back my money. Aramex Malaysia: Fake Support Channels Broken Live Chat: Their website states chat hours are active from morning to evening. However, when messaging at 11:30 AM, an automated AI bot simply regurgitated the opening hours instead of connecting to a human. WhatsApp Spam: Aramex has now started spamming my WhatsApp daily with fake delivery notices. Replying to the number only triggers another useless AI welcome script. Legal Action and Final Verdict This is completely unprofessional, fraudulent behavior. Both companies operate in a way where the right hand does not know what the left hand is doing, and they simply do not care. My Next Steps:I am taking this evidence straight to the police to file an official fraud report against both SmartBuyGlasses and Aramex. I am demanding my USD $207 refund, alongside damages for my wasted time and the psychological stress caused by this ordeal. Recommendation: Save yourself the fight, the stress, and the money. Buy your glasses physically from a local shop.
Deneyim tarihi: 19 May, 2026