Rude counter agent.
My husband and I were traveling to Las Vegas from Maui, our layover location. We were Zone 5 but with assigned seats we don't care when we board. Anyone that came to the line after us with an earlier zone assessment, we let them go ahead. The desk attendants were making announcements about carry on luggage, none of which we could clearly hear or understand. When we got up to to the counter we were told ALL overhead bins were full. All remaining bags had to be checked in. Our bags fit under a standard size seat so I didn't check my bag. My husband had his bag and a backpack. This rude desk attendant was saying only one of his bags could go on the plane. I wasn't upset that the bag had to be checked I was upset at the tone she used. She was very annoyed,clearly, and rude when telling us to step to the side she needs to continue boarding. It was not our fault they had to print a claim ticket for the bag. Forward 10 minutes we along with 25 to 30 people are on the jetway still waiting to get on the plane. Once on the plane we several overhead bins with room and the one above our seat was completely empty!! We had to pick up a checked bag anyway so I'm not that mad about that. I just don't think it was necessary to speak to either my husband or myself in such a rude tone.
تاريخ الخبرة: 28 August, 2025
تاريخ الخبرة: 28 August, 2025