Terrible Customer Service—No Help With Lost Package
I had a terrible experience with MAËLYS Cosmetics’ customer service. I ordered the Be-Tight product, but due to an address error, my package was sent to the wrong location. When I reached out to MAËLYS for help, they refused to assist in rerouting the package—even though, as the sender, they had the ability to contact UPS and correct the issue. Instead, they told me to handle it myself, which ultimately led to my package being lost.
I paid for a product I never received, and MAËLYS’ lack of accountability and unwillingness to provide a solution is completely unacceptable. A company that values its customers should be willing to take the necessary steps to fix shipping issues, especially when it’s within their power to do so. I will not be ordering from them again and would caution others to be wary of their poor customer service.