Terrible after sales service and do not appear to follow UK law for faulty goods.
Terrible, shocking lack of after sales service and try to refuse returns of faulty items outside of 14 days in complete ignorance of UK consumer law even after Christmas. Do not return emails and only interact on the Web chat after 10.00 pm. The company seem to hold UK customers in complete distaste. I am shocked that with the profits they must be making they cannot offer a higher level of care for their UK customers. Shame on you White Fox you have a lot of loyal young customers that you are frankly completely letting down. Despite first contacting you on the 25th December I still have not been contacted about returning a FAULTY ITEM. Under UK consumer law I have 6 months to do so....not 14 days.