Awful customer service- return policy is a joke- AVOID AT ALL COSTS!
Customer service and return policies were not only awful, they are predatory and deliberately vague. I received the wrong color items. I called asking what were my options to exchange for the color I wanted, and was told to put in a ticket, and customer service is “willing to work with new customers”. I received blunt email saying on sale items are not eligible for returns. A glance back at the website shows me that almost everything on the site is on sale, which would make their policy regarding easy returns FALSE! The $1.50 I saved on sweatshirts means nothing when I am stuck with $900 worth of the wrong color. I will shop elsewhere in the future. Don’t bother with this place.