FRAUD/DECEPTION, then refusal to resolve!! I was shocked when I received my final bill to see that they added $250 to a $150 charge for a short term car rental. That's an increase of 166% from what was initially paid and agreed to. None of the add ons were mentioned, much less agreed to. All were a surprise at the end. In fact, the agent specifically stated that they were NOT going to be added. After numerous attempts at resolution, they made it very clear the fraudulent charges would stand, and would not be refunded. The agent was very smooth, and very deceptive, to the point of flat out lying (when I checked out the car), but they couldn't care less. I let them know I would leave this review, and they didn't care about that either. It was clear this was standard practice for them. Do not trust a word they say...and DO NOT do business with them!

Дата опыта: 29 December, 2024