Extra hidden charges We paid our deposit online to this company but then at pickup, Avis couldn’t see the full amount and charged us about 25% extra. On calling and emailing Carrental8’s customer service for over a month, they just came up with excuses and tried to tell me the nearly $200 I ended up paying extra was exchange rate and credit card fee etc etc which can never amount to this sum. They got to be more transparent and upfront about these hidden fees. Overall my experience was ridiculous and I will never use them again.

Date of experience: 21 August, 2024