Avoid This Company at All Costs – Terrible Experience from Start to Finish
I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance—and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing).
I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn’t receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family—including my husband and in-laws—would even have a place to sleep that night. It was embarrassing and stressful.
Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to “find” us a replacement—*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology.
As a short-term rental host myself, I would *never* treat guests the way this company does. You don’t leave families guessing where they’ll be sleeping just hours before check-in. I was so stressed about the situation that I couldn’t even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should’ve been a relaxing part of our vacation.
To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn’t have been such a struggle.
Trey showed no urgency and barely communicated. He hadn’t even arrived at the office by 11 a.m., while my family was left scrambling. I’m currently pursuing a refund and, unsurprisingly, haven’t received any response from Trey or anyone else.
Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere—Airbnb or any other reputable service would’ve been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.