Billed for meds never recieved. Refusing refund
Being billed for medicine never received. They are refusing to refund. Contacted Medvi regarded online weight loss med beginning of 2025. I am a nurse with 40-plus years experience. The physician was supposed to call me. I constantly got appts that were canceled. I never talked to a physician. I know they cannot prescribe without medical eval. However they billed me $179 and 2 months at $299. In March, I called, explained had not received any medication. They verified this & said had my email wrong. However, they managed to send invoices to my email. They agreed no meds ever sent. There were just 1000 excuses, I told them I had no trust in them as a med facility & to cancel my subscription. Person kept encouraging not to cancel just to pause to give them another chance. I said, NO, and told them to please cancel. In March of 2025, I received refund for $179 consult fee & $598 2 months billed. Then, noticed on Am Express that I was billed by Medvi $299 in September 2025. Then, looking further, I noticed was also billed in July & Augus 2025. Again, no meds or consult and no contact. I immediately called cust service. They agreed not received any medils. However, said, my subscription was paused instead of cancelled, & without any authorization, they just started billing again. They refunded September 2025 payment of $299 and assured me they cancelled my subscription. However, have a new policy that states they only refund last 30 days. Advocate did not have authority to refund other 2 months but would send up to another level, but since never received any meds, & did try to cancel in March, he didn't see any problem in getting a refund it. However, just received email from review team that staring because outside of 30 days, they were not refunding July & August 2025. Represent themselves as legitimate medical facility & pharmacy. When is it okay to bill for a product never sent & refuse to refund. That is absolute & complete fraud under anyone's definition.
Tapasztalat dátuma: 04 September, 2025
Tapasztalat dátuma: 04 September, 2025
MEDvidi válasza
2025.10.29
Hi Mary Ann Bennett,
We’re very sorry to hear about your experience and the frustration it has caused. Based on our records, you are a Medvi patient, not Medvidi as mentioned in your review. Since your account and billing are with Medvi, we kindly ask that you contact the Medvi Support Team directly so they can review your case and assist you further.
Warm Regards,
Janet || MEDvidi Patient Support Team
We’re very sorry to hear about your experience and the frustration it has caused. Based on our records, you are a Medvi patient, not Medvidi as mentioned in your review. Since your account and billing are with Medvi, we kindly ask that you contact the Medvi Support Team directly so they can review your case and assist you further.
Warm Regards,
Janet || MEDvidi Patient Support Team