Dear Ghalina, thank you for taking the time to leave a review. I take all feedback seriously and have looked into this carefully, but I'm unable to match your name to any client or appointment in my records. It's possible this review may have been intended for a different business — there are a few similarly named ones in the area.

If this review was intended for me, I want to acknowledge that while I always aim for the best possible outcome for every client, gut health can be genuinely complex. In some cases, despite best efforts on both sides, the results may not be as straightforward as we'd hope — and I understand how frustrating that can feel.

I would welcome the chance to speak with you directly. Please don't hesitate to get in touch at hello@ibsguthealthclinic.co.uk — I'd love the opportunity to understand your experience better and see if there's anything I can do to help support your next steps.