Still waiting for refund - appalling service
I purchased an Eden Cabin Car on 28th May with the website stating delivery in 7–10 days. Despite numerous calls and emails, I never received the scooter. In the end, I had no choice but to cancel the order and request a full refund.
I was even told I’d receive updates by certain dates, but these never came. The pattern is the same every time: promises, delays, and silence. Meanwhile, I’ve been left out of pocket and my elderly father, who desperately needed the scooter, suffered a fall while waiting for something we were assured was “on its way.”
Throughout the process, the only time I received any form of response was after I left a negative review – and I also noticed another negative review had been posted and then removed. This makes me seriously question the validity of the positive reviews shown here.
I have requested a full refund (including hire costs already agreed by the company), but now even these emails are ignored. My refund was even issued via PayPal at one point, but then later cancelled, and I am still waiting for my money to be returned.
This company primarily serves elderly and vulnerable people, yet my experience shows a complete lack of care, accountability, or honesty. I strongly warn others to avoid them.