Could be a scam.
Placed an order 3.08.2025. 5 days later, it arrived in Denmark and was held over the weekend by postnord. On 11.08.2025, postnord tracking it was being returned because the postage address was incorrect.
I checked the order confirmation, the address written there was correct. I sent an email to kundeservice at plantazon dk on 11.08.2025, and an automated email stated that they would respond within 24 hours.
It is now the 14.08.2025, still no response. I have sent a few follow up emails. No delivery. No plants. No refund. The number on the website to call is not connected.
The website states that they are part of another company in NL, I found a number for that company, no answer. I have now forwarded the email to some other addresses found on the affiliated website pages.
So far, a complete waste of time and money, and no hope yet found for a resolution.