DO NOT BUY FROM THIS SITE
…I REPEATTT…DO NOT BUY FROM THIS SITE!!!
I puechased 8 tickets from this site on 3/3/25 for 4/12/25 Magic Kindom! and received an automatic email stating I was getting the tickets within 7-10 business day! I waited the 10 days and NO TICKETS! I then contacted them via chat and only got a robot (AI) to respond that they were looking jnto it, Ofcourse, never heard back.
As the date approached, my family members that were coming from NY and the Dominican Republic for this vacation, asked me everyday. I started to think this is not the way to start a vacation being stressed out when its supposed to be time to be relaxed and mentally getting ready to have fun.
After about 15-20 business days have passed, this is when the stress and disappointment began to increase. I started calling via phone daily even twice to three times a day where I even got to know the customer service agent “Dee Dee” - (side note, she was VERY HELPFUL, Guided me through what was supposed to be the process, and did everything on her hand to have the tickets sent to me) BUT on the other hand the owner “Trey”, never answered his phone, neither the emails. When Dee Dee spoke to him and asked him to prioritize my tickets he always said jt was going to be done. But it was always false Promises and Poor Follow-Through. I never felt so disrespect and frustrated as a customer with this company’s consistent failure to follow through on the promises made. It was incredibly frustrating to be given reassurance after reassurance, only to be left waiting and wasted my valuable time and energy trying to get what was guaranteed and already PAID! They were quick to charge my card and I expected a certain level of professionalism, reliability, and accountability from this company that claims to be in business for such a long time. Instead, what I’ve experienced is a string of broken promises by your boss and no real action. I finally had requested a refund and bought it through Disney!