Increasing prices, additional costs, and dreadful- customer service. I have been a customer of Temu pretty much since its inception. Recently I noted posted costs added- when they claim free shipping. Prices have crept up to a level that other online shopping sites are cheaper and provide far better quality. Items I have ordered frequently do not match images or descriptions. Sizes are wrong and some items delivered are clearly seconds or worse. Coupons offered when using your phone to place the order do not work-if they do items are left in you basket and not fulfilled meaning if you still want these items you need to make the order up to 20 Euro again before being able to place the order. The special offers are in fact far from special and in my opinion scams. I spoke to Isabelle who was useless and unable to answer any questions I had. She placed me onto an apparent manager Danielle who was also useless and unable to provide answers to my questions. Between Isabelle and Danielle and their lack of customer service they have lost a customer. I now understand why their rating on Trust Pilot is so bad. One star is way too generous. I am sure Temu will leave an unmeaning bulk standard reply to my review- but this is the thing, they have all the information required to deal with this issue. NO customer service is not of importance to them and NO they will never follow up on the problems experienced.

Data da experiência: 27 November, 2025