If I could give negatif -10 stars, I would I strongly advise against using GoToGate. Due to a pilot strike, my flights were affected. I clearly stated that my priority was to have my flights changed/rebooked, and only if that was not possible, I would consider cancellation. However, GoToGate proceeded directly with cancellation instead of trying to fix the itinerary. Even worse, although I personally managed to resolve the situation by contacting the airlines directly, GoToGate continuously interfered and disrupted the process, creating further confusion and instability in my booking. Their customer support was inconsistent and unhelpful, with different agents providing conflicting information and no clear resolution. Additionally, the baggage allowance included in my original booking (2 x 23 kg per passenger) turned out to be incorrect. At the airport, I was forced to pay approximately $100 per person for checked baggage, which should have been properly handled and clearly communicated. Overall, this experience caused unnecessary stress, extra costs, and serious inconvenience during an international trip with my child. I have initiated a formal complaint and chargeback process. Avoid this company.
Ngày trải nghiệm: 13 March, 2026