Never dealing with Gaura travels again and highly avoid. A bunch of opportunistic thie**s. I paid for the full family return tickets and had to change the dates immediately. The tickets weren't issued at the time. I called Gaura travels and was talking about this issue, the staff person attending put me on hold without even listening, then after a while he gets back to me and said that the ticket is issued and I will have to pay huge penalty charges for date changes for both ways which is more than 50% of the total ticket charges on top. Such high charges for a travel date 2 months away. Complaints page leads back to ticket booking page no matter how many times you try to write a complaint. The customer service guy asks to do a complaint online but doesn't take any complaints any other way. Total scam. Extremely disappointed with Gaura travels after they treat longtime customers like this and rip off money. I have decided to get a refund and pay extra to an honest booking agency than deal with these people ever again. Totally bad experience.

Datum ervaring: 26 November, 2025