Great Product - TERRIBLE "service"
I have been using this product for 4 years, I love the product and I really want to give it 5 stars because my hair is the best condition it has ever been it. It takes a while to get the right formula for you, but once you do, it's amazing. BUT... I have to echo what others are saying and say the website and customer service (especially since the website got it's "glow up") has been DREADFUL. I have had to email to correct addresses that were changed to entirely different provinces of my country and even after emailing they still updated to a bastardised version of two of my saved addresses. They took money from my account back on the 22nd of January and as of the time of writing this (11th Feb) my order STILL has not been sent and I am fast running out of my previous product.
The "free lotion" I was supposed to be getting because they've cancelled their long time subscription perks has also disappeared from my account and never arrived with me. The product itself is great but the customer service is awful, just awful; from the time it takes for them to respond (which has recently gone from 3-5 days to 7-10 (and it's always the upper limit of that), they usually don't fix the issue on first try and then it's ANOTHER 10 days for a response, the mistakes on the new website make it a hot mess, and I just don't feel safe as a consumer parting with so much money when the communication is so patchy.
Sadly, if this latest order ever arrives, it will most likely be my last. I will be looking into finding a suitable replacement going forward as the time it takes for them to respond to clients and then send the product has made me lose faith in a company I have loved for so long.