Scum. Utter Scum. After a death in the family, I requested a refund for an upcoming trip a they claimed they submitted the paperwork on my behalf to the airline. They then said the refund had been refused. When I contacted the airline it was approved within hours. They dragged their feet at every stage and they made me fight tooth and nail for no reason to get what I was owed. When I pointed this out to them, they made no attempt to change and tried to buy me off.

Date of experience: 28 October, 2025