Decline to refund my money after receiving the order and the cost of sending "I have been buying items from AliExpress since 2015, but my recent experience has been terrible. I placed an order on April 3rd, and delivery was delayed until May 26th. When it finally arrived, one of the items was missing. It took them two months just to process a refund for that missing item. ​Additionally, another item I bought was too big, so I requested a return. AliExpress took three weeks to process the request and told me I had to pay for return shipping out of pocket, promising they would refund both the return shipping cost and the item price. ​I shipped the item back, and tracking confirms it was delivered and received on June 13th. Despite providing proof of delivery, I am still waiting for my money. AliExpress is refusing to issue the refund, offering no valid explanation other than saying 'they are sorry' and claiming they cannot refund the costs. ​They have my returned item and my money. This is completely unacceptable. AliExpress is no longer a trustworthy platform, and buyers should beware.
Date de l'expérience: 13 June, 2026