Formal Complaint Against Elite Lift Formal Complaint Against Elite Lift This is a formal complaint regarding the highly unsatisfactory installation and post-installation services provided by Elite Lift. Since the installation of the lift, we have been experiencing continuous technical issues. Despite repeated complaints, there is no proper technical personnel available to address the problems. It has come to our knowledge that most employees have left the company, and there is currently no structured after-sales service system in place. Further, at the time of purchase and installation, we were not informed that AMC (Annual Maintenance Contract) services would not be available. The absence of AMC support was never disclosed clearly, which raises serious concerns regarding transparency and misrepresentation. Repeated attempts to contact the company have been unsuccessful. On rare occasions when calls are answered, there is no follow-up action, and subsequent calls are ignored. This demonstrates gross negligence, lack of professional responsibility, and failure to fulfill contractual and service obligations. We consider this a serious deficiency in service and breach of commitment. If immediate corrective action is not taken, we will be compelled to explore appropriate legal remedies and escalate the matter to the relevant consumer protection authorities. We strongly caution prospective customers to thoroughly verify service support and contractual terms before engaging with this company.
Kokemuksen päivämäärä: 28 February, 2026