Avoid this company – unprofessional service, poor workmanship, and zero accountability
Avoid this company – unprofessional service, poor workmanship, and zero accountability.
I rarely leave negative reviews, but my experience with this company was so poor that I feel other consumers should be aware before booking.
My original appointment was rescheduled twice. On the third scheduled date, the cleaner who had confirmed a 2:00 pm arrival cancelled at the last minute. I was then told that two replacement cleaners would arrive at 6:00 pm.
When they arrived, they did not begin work straight away. Instead, they stood outside the property smoking, chatting, and laughing while I waited. By approximately 6:20 pm, I had to ask them to start because I was under significant time pressure. I found this completely unprofessional.
The quality of the cleaning was unacceptable. Mirrors were left covered in visible streaks, and the chemicals used damaged my sink hardware, leaving it tarnished. I immediately photographed the damage and emailed the evidence to the company. As a direct result, my landlord charged me £450 to repair and replace the damaged fixtures.
What made the situation even worse was the company's response. I was unable to submit my complaint within their 48-hour deadline because I was away on military duty. Despite explaining this and providing evidence of the damage, the company showed no understanding, accepted no responsibility, and made no genuine effort to resolve the issue. Their customer service was dismissive and completely lacking in professionalism.
Due to the poor standard of work, the damage to my property, and the company's refusal to deal with the complaint fairly, I have reported the matter to Trading Standards, Citizens Advice, and Resolver.
If you are looking for a reliable, professional cleaning company, I would strongly recommend looking elsewhere. Based on my experience, I cannot recommend this company to anyone-Especially any military servicemember and any government employee.
Fecha de la experiencia: 01 July, 2026
Fecha de la experiencia: 01 July, 2026
Respuesta de TenancyCleaner.com
2026.07.28
We deeply regret your experience, Daisy, and sincerely apologize for any inconvenience caused. Please contact our customer service team so we can address your concerns and work towards a resolution. Your feedback is valuable for improving our services.