Run your passengers, not unecesessarily your engines
I have not used the service directly, but I passed one of the vans today parked at Levant mine in Cornwall. I was a bit concerned that the engine seemed to be running with just the driver in the van, who seemed preoccupied on the phone. About 15 minutes later when we passed back again, it was still running with driver still on the phone. I applaud that the company runs it's website using renewable energy and plants a lot of trees and supports SW coast path, but wasting fuel and unnecessarily polluting the air in such a spot seems contradictory and disappointing.
Dato for erfaring: 09 September, 2026
Dato for erfaring: 09 September, 2026
Svar fra Luggage Transfers
2026.09.10
Thanks for bringing this to our attention.
You are completely right to call us out on this. After reading your review, we checked our fleet tracking data and confirmed the van was indeed idling for about 14 minutes while the driver took a call.
While the call was work-related, there is no excuse for leaving the engine running—especially in such a beautiful, rugged spot as Levant. We pride ourselves on actively supporting coastal conservation and minimizing our footprint, so seeing this slip through the cracks is genuinely frustrating.
We’ve addressed this directly with the driver and reminded the entire driving team of our strict anti-idling policy. Thank you for holding us accountable to the standards we aim to uphold.
You are completely right to call us out on this. After reading your review, we checked our fleet tracking data and confirmed the van was indeed idling for about 14 minutes while the driver took a call.
While the call was work-related, there is no excuse for leaving the engine running—especially in such a beautiful, rugged spot as Levant. We pride ourselves on actively supporting coastal conservation and minimizing our footprint, so seeing this slip through the cracks is genuinely frustrating.
We’ve addressed this directly with the driver and reminded the entire driving team of our strict anti-idling policy. Thank you for holding us accountable to the standards we aim to uphold.