Do not use this company unless you're willing to chase them for months and eventually take legal act I first contacted Kardinal mid March 2026, and I am STILL fighting to sort things. We wanted to exchange a 2 year old Cabin car for something that's more portable. Eventually, after lots of back and forth via WhatsApp (I am autistic and really struggle with phone calls) we finally agreed on a straight swap for a brand new Pride Revo 2.0. Again, lots of fighting and back and forth to sort delivery and it finally arrives (with no promised delivery slot, just randomly arrived that day). Imagine our surprise when we open it and it was very clearly used. Connor was shocked! Said it was definitely the wrong thing and he would sort it. Had to chase about the used one being collected, and again they just randomly arrived. Took it and another portable one we had, with no sign of swapping the used scooter for a new one. Eventually, I'm told that there's an issue with the brand new Pride Revo 2.0 we were supposed to get. Connor offered an upgrade to a BRAND NEW Pride Baja Bandit. Told me that the Revo was being phased out and the Bandit was replacing it or something. He sends me a picture, turns out this one is a customer return. He claimed the customer had it less than 7 days, but it looked more used than that. He claimed it was in "excellent condition", which is odd given it was supposed to be brand new. He also claimed they were waiting for a charger for it. Again, it's supposed to be brand new. How do we know the customer only had it 7 days? How do we know there's not some issue hidden away? Had to get trading standards involved, and sent a final letter before starting legal action. They sent me a picture of a "brand new" Baja Bandit they were sending, claimed it was not the customer return and was brand new. Arranged for it to be delivered on the Monday and was told we would get a time slot at 9am. Well, you guessed it! No time slot until the afternoon, 3pm. It arrives, wrapped in clingfilm and on a pallet. They take away the Pride Revo 2.0 finally. WELL SURPRISE, SURPRISE! THE SCOOTER IS DAMAGED! And my husband said it smelled of cigarettes!! Connor claims that the damage occurred in transit, under multiple layers of clingfilm. I actually managed to spot the damage on a picture HE sent me. We are back to being ignored by Connor, despite the Consumer Rights Act 2015 stating that the damaged parts must be repaired or replaced in a timely manner. I was holding off writing reviews to see how they would handle things but to be honest I've had enough. Do not use this company unless you're willing to chase them for 3+ months and take legal action. The way they treat people is disgusting, never mind that their customers are predominantly disabled.
Datum zkušenosti: 18 March, 2026