Poor, Unwilling to Help I have never experienced such poor customer service. Theres absolutely no willingness to help. I dont know how only 1 adult ended up on my booking. I have requested 2 adults and 1 child (3 years) who will be traveling with me. I was told that because of system constraints, they are unable to help me? I had even contacted the hotel directly and they told me i need to request Agoda to send an email to them with the updated number of guests. Thats all that was needed. This shows absolutely no regard for customer satisfaction from Agoda. I will be raising awareness on EVERY single platform i can about this type of customer service

تاريخ الخبرة: 15 December, 2025

Damaged Luggage Very slow and poor customer service from Singapore airlines. i flew from Johannesburg to Bangkok on 20/05/2023. upon arrival, i notice my luggage was damaged (the bottom of my bag was broken and the wheel broke off). I immediately contacted Singapore airlines for assistance. they replied with several different emails requesting documentation and pictures which i sent. I am flying back to Johannesburg tomorrow (29/05/2023) without a bag i can use for my luggage. Ive indicated the urgency to Singapore airlines but theres absolutely no regard for this. I will definitely not be flying with Singapore airlines again because of this poor service. The disregard is unbelievable. i will also be informing my company and other companies in our network to not use Singapore airlines for any of our staff going forward. I never expected this type of service from what i thought was a reputable company Thank you