SCAM Avoid this company
AVOID THIS COMPANY. In my experience, this company operates like a scam and abuses the insurance process.
In August, I returned to Bulgaria for a holiday and booked a car through EconomyBookings with full insurance. The insurance was provided through EconomyBookings, not directly through the rental company.
When I landed and went to collect the car, I was shocked. They gave me a car that was around 20 years old, had approximately 250,000 km on it, was covered in scratches on the outside, had broken parts inside the interior, and made a strange noise while running. I genuinely could not believe what they were giving me.
I have rented cars many times from different companies and in different countries, and they have always been relatively new — usually only a few years old. This car was so old and in such poor condition that I even wondered whether it would leave me stranded somewhere on the road.
When I collected the car, I took many photos and videos showing its condition.
My holiday was for two weeks. During almost the entire time, the car was parked in a private, enclosed parking area in front of my parents’ house. When I was at the seaside, I stayed in a complex where I had my own private parking space with no other cars parked next to me.
Before returning the car, I even had it fully washed so that I could return it in immaculate condition.
At first, a young employee from the company handled the paperwork and everything appeared to be fine. Then, at the end, he called the owner/boss of the company. He went to inspect the car and suddenly started claiming that there were scratches on it.
I immediately showed him the photos I had taken when I collected the car. The photos clearly showed that these scratches were already there when the car was given to me.
Despite this, he started giving ridiculous explanations, claiming that what could be seen in my photos was not actually scratches but simply the way the sunlight was reflecting in the pictures. This made absolutely no sense. The marks were clearly already present when I collected the vehicle.
We started arguing about it, and he refused to return my deposit. I did not have enough time to continue arguing because my flight was approaching.
What was particularly suspicious was that he then told me not to worry because I had full insurance through EconomyBookings and that EconomyBookings would reimburse me. He even showed me where to go on the EconomyBookings website to make the insurance claim.
They charged me almost €1,400.
The ridiculous part is that, in my opinion, the entire car was barely worth that amount. They claimed there were four scratches, even though those scratches were already there before I rented the car. The vehicle already had dozens of scratches all over it — probably 50 or more.
The fact that the owner immediately knew exactly how I should claim the money back through EconomyBookings made the whole situation feel like a well-practised scheme rather than an accidental disagreement over damage.
Afterwards, I started reading reviews from other customers and found reports describing very similar experiences and the same type of situation.
Companies operating in this way should be investigated and serious action should be taken.
I am writing this review to warn other people who may be considering renting a car from them.
AVOID THIS COMPANY.
Based on my experience, I would never rent from them again. I believe their business model relies on charging customers for alleged damage to already old and heavily damaged vehicles and then directing customers to recover the money through third-party insurance.
Be extremely careful if you decide to rent from them. Photograph and video absolutely every part of the vehicle before driving away.
For me, this was one of the worst car-rental experiences I have ever had.
Date de l'expérience: 31 August, 2026
Date de l'expérience: 31 August, 2026