uncaring, non-communicative I am extremely disappointed with the service I received from Brits Brothers. I purchased a car mirror from them and the item was damaged in transit before it could even be delivered to me. Instead of assisting me properly, I was met with poor communication and a lack of responsibility. When I followed up about receiving a replacement, I was told that the mirror would be sent out the next day. Two weeks have passed and I still have not received anything. I tried contacting the customer service representative Mica who responds with vague messages and does not answer calls or provide clear information. I am left without a mirror which affects my ability to safely use my vehicle and the situation has caused significant inconvenience. There is no sense of urgency, no accountability, and no proper customer support. My experience with Brits Brothers has been frustrating and unprofessional. I would not recommend them to anyone based on how this matter has been handled.

Date of experience: 11 December, 2025