Phenomenal experience
These rating scales always seem to have 5 or 10 stars and Carter Mechanical deserves about a million stars. I’ve called on them a few times in the past for minor repairs to my furnace and air conditioning unit. Of course, things seem to break at the most inopportune times, like 1030pm on a Tuesday, during the Lions Game on a Sunday afternoon or in the middle of Thanksgiving dinner. It doesn’t matter to Carter Mechanical because when you call, they respond. When the time came to replace my heating and air conditioning, they were the first company that came to mind. I had recently lost my significant other, so major decisions like this looked a little different. I just knew I wanted a company that I could trust. Larry came to my house to give me an estimate, and I knew within about 5 minutes into my conversation with him that they were the company I would be doing business with and there would be no need for another estimate. He thoroughly explained everything that would need to happen and why, what all my options were from the lowest end to the highest end and everything in between and answered all my questions along the way. He certainly knows his stuff! The estimate was very reasonable and right in line with what I thought it would be. I never missed one minute of work for the install and was kept informed of everything that was happening along the way. My house was in perfect condition every day when I came home from work. From the first phone call with Andilyn, to the last phone call with the install technicians my experience was PHENOMENAL!!! They have my business for life!
Date of experience: 26 August, 2026
Date of experience: 26 August, 2026