Title: Sun Country Airlines: Worst Travel Experience - Unreliable and Unhelpful My experience with Sun Country Airlines was beyond disappointing. After arriving at San Francisco airport for our flight back to Montreal, we were shocked to see on the departure board that half of our flight to Minneapolis was canceled—just three hours before departure. The staff at the counter were clueless and offered no clear guidance, merely handing us a phone number for customer service. Calling their customer service was equally futile. We were told with a nonchalant 'sorry' that the earliest they could accommodate us was two days later on Sunday. When we requested alternative flights with other airlines, they refused to assist, claiming they were unable to do so. To add insult to injury, all they offered was a single night's hotel stay and a meager food voucher that couldn't even cover our needs that night. They reimbursed only part of what we had paid for the canceled flight segment, and even that took endless bureaucratic delays. On top of that, they charged me $40 for luggage, which they refused to refund even though the flight was canceled! Sun Country Airlines' lack of responsibility and customer care is appalling. They lure you in with cheap fares only to abandon you when things go wrong. This experience has left us stranded, out of pocket, and utterly disillusioned with their so-called service. I strongly advise against trusting this airline for any travel plans.
Datum för erfarenhet: 26 August, 2024