Perfect until they get your money then your just an inconvenience Went into the showroom had a great experience, the guy who came out to measure was also great. but when we accepted the first of 2 quotes it all went downhill. We requested to be the first fit of the day due to other commitments, no problem they said. I phoned the day before to check as we had had no confirmation, only to find we had been booked in as the second job of the day which was completely unhelpful and could not be changed. The first job of the day had a problem and the fitters actually got to us at just before 3.00pm, everything else we had on that day had to be cancelled. I phoned the office and was given the wrong number to try to contact someone who could help. After finding the correct number I contacted them and was told Andy one of the family who owned the business or Kevin would phone me back.................................... 4 days later still no call. So as soon as they have your money the customer care, in my experience, disappears. The second quote will be supplied from else where and Poplar Carpets will not be invited to quote for any further business for us at all. Another example of staff expected to go through hoops of fire to pacify the Management but the management are too busy playing golf to care when it comes to their turn to do something about customer satisfaction. Use at your own risk

Dato for erfaring: 10 September, 2024