Intimidating. We had to get police involvement. The plumber refused to leave our property until he was paid - this was very intimidating for our family. We had to call the police to get rid of him as he was refusing to leave and acting in a scary and angry manner. However, this came from top management who insisted over the phone that we paid on the spot - most unusual and aggressive. Our bill was also horrendous for (700 quid for a 10 minute job - an emergency, but nonetheless very expensive...).
Date of experience: 14 June, 2026