Stay Away! I showed up at the hotel that I booked, but they had alledgedly sent me a payment link (that I never received) so I couldn't get in as the entrance was a gate with a code pad and a ripped phone number. I had given my credit card at the time of booking, and the phone number on the booking confirmation was out of service. I have the photos and other proof that I was there, but the hotel marked me as a no-show, Agoda took their side even though I proved I was there and couldn't get in, and was not able to get my payment refunded as a result. Stay away. Do not book through Agoda!

Datum der Erfahrung: 29 November, 2025